Frequently Asked Questions

Do I need a doctor’s prescription/referral to come to physical therapy?
In PA, a Physical Therapist (PT) can evaluate you without a referral from a doctor. A PT with a Direct Access license can evaluate and proceed to treat you for 30 days without the doctor’s referral. During your initial visit, your PT will discuss with you if it is appropriate to begin treatment or directly refer you to another healthcare provider like your primary care physician or a specialist. All therapists at Panther have their DA licenses.

What do I wear to therapy?
Comfortable clothing is usually your best bet. Your therapist may ask you to appropriately expose the body part for which you are seeking treatment. We can provide you with a treatment gown, t-shirt, or shorts if you forget.

Once I finish therapy, what other services do you provide?
This depends on your personal goals, which can be discussed with your therapist. In some cases we can provide supervised conditioning aftercare programs. Ask your therapist about our conditioning programs!

What insurances do you accept?
We accept most insurance and are in network with most major insurance carriers. This includes all Medicare plans, Worker Compensation, and Motor Vehicle Accident insurances, as well as health insurances. We are out of network with UPMC and Gateway, but we can check your coverage for out of network benefits. If your coverage is exhausted during or prior to therapy or your insurance does not have physical therapy benefits, your therapist will discuss payment options with you.

What are some common insurance terms I should be aware of?
As healthcare providers, we feel it is our obligation to help patients become informed consumers.

  • Copayment – A copayment is a specific, fixed dollar amount the member is obligated to pay and the provider is obligated to collect at the time the service is rendered.
  • Coinsurance – Coinsurance is a percentage of the insurance payment for which the member is responsible. Some plans may have a copay AND a coinsurance amount.
  • Deductible – A deductible is a specific, fixed dollar amount of charges for which the member is responsible. The deductible amount must be met before health insurance benefits can be paid.
  • Visit Limit – the number of physical therapy visits allowed by the insurance company during a set time period, usually calendar year or contract year.
  • Medicare Cap – $1900 is the amount that Medicare allows before requiring additional documentation indicating why the patient requires continued and/or additional PT.
  • Coordination of Benefits/COB – Insurance companies frequently send questionnaires asking members if another insurance is involved (if your condition is the result of an auto accident, etc.). It is important to complete these forms in a timely fashion in order for your insurance to pay.

How do I schedule an appointment?
Simply call 1-800-908-4090 and select the clinic location of your choice. You can also contact each clinic directly:

Allison Park: 724-443-8060  |  Butler: 724-283-7377  |  Zelienople: 724-452-1277  |  Wexford: 724-940-4144